Musical Chairs
The music stopped... Let the music continue. January 28, 2013 was when the music stopped for LodgeNet Interactive, at least as we knew...
"We Know What You Want!"
...no really, we do... you told us! In the previous “We Know Why You Stay!” article we focused on repointing our thinking toward the...
The Privacy Dilemma
Hotel guests explicitly expect that innkeepers will respect and protect their privacy as part of the guest-innkeeper relationship… There...
“We Know Why You Stay!”
...or do we? It would be foolhardy for hoteliers to assume all travellers are fixated on the lowest published room rate. One of the most...
CRM Strategy by Size and Segment
...from large to small, from luxury to select servcie. Any good Customer Relationship Management (CRM) professional will tell you that...
The Hotel Distribution Workhorse
A second generation hotel distribution technology still working hard in a fifth generation world… Commercial grade Hotel Electronic...