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Total Hotel Revenue Performance!
...optimizing all the hotel's saleable products. Every good hotel management school graduate will have been well coached in the value of...
No Wonder They Can Break!
… the promise of a hotel Loyalty program is simple. But the underlying technology gets devilishly complex quickly. Like we said, the...
The Arrival Experience
Satisfying the guest on their terms ! As regular travelers we are all increasingly exposed to a broad array of mobile accessible features...
Lobby Tech.
...what goes around comes around ! Being somewhat of a romantic when it comes to hotels, especially the Grand hotels, I was captivated...
Moving to the Cloud 3/3
...Impact on IT ! This article is the third in a series discussing key strategies a company’s IT leadership should consider in making a...
As Hotel PBX Systems Age
...Look to the Cloud! Once a revenue generator, in-room phones now represent an unwanted expense for hoteliers and are largely ignored by...
Moving to the Cloud 2/3
...Choices! This article is the second in a series discussing key strategies a company’s IT leadership should consider in making a move...
Guest-facing Mobile Technologies
...are we there yet? There is no scarcity of impressive statistics espousing the exponential growth in the use of smart-phones and other...
Moving to the Cloud 1/3
...the What and Why? This article is the first in a series discussing key strategies a company’s IT leadership should be considering in...
We Bought Their Company
...Now What? OK, a merger has been committed. What do the two companies, acquirer and acquiree, need to do in order to successfully...
