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ERP (1 of 2)
…Let's shine a light on ERP . If we here at Prism Hospitality Consulting were to have generated periodic Hospitality IT Word Clouds related to all our professional discussions, proposals, and assignments for each quarter trailing back to, say, 2015 we would have seen a recurring theme of top Words, Terms or Acronyms related to what might be described as the Bright Shiny Object of the day. Think Blockchain, IoT, Attribute Based Selling, Cloud, Touchless, and latterly the
Optimal Hospitality Technology
…we are getting closer, but we’re certainly not there yet . Making a definitive shift from legacy hospitality technologies that rely on the replication of like-type data across numerous primary business systems to a better, proven approach is still an aspiration rather than a reality. The benefits of such a shift are many, but we have not yet made the meaningful progress already enjoyed by other industries. As early as 2004, blueprints were formally drawn up for what
The Basics of System Selection…
"Hotels buy things every day, some of low value and short-term impact, like paper towels. Others are costly with a profound long-term
A CRS Where Everyone Knows Your Name!
...the challenges of operating a CRS globally. The CRS is the heart and vascular system of any meaningful hotel company. It distributes all your rates and availability [products] out to all your distribution channels, fulfills your revenue management strategies, and ultimately sends booked reservations to your properties. Without it, the business will fail and die. An effectively localized CRS lets the guest dream, shop and share in the language and manner of their choice
Total Hotel Revenue Performance!
...optimizing all the hotel's saleable products. Every good hotel management school graduate will have been well coached in the value of...
No Wonder They Can Break!
… the promise of a hotel Loyalty program is simple. But the underlying technology gets devilishly complex quickly. Like we said, the...
The Arrival Experience
Satisfying the guest on their terms ! As regular travelers we are all increasingly exposed to a broad array of mobile accessible features...
Lobby Tech.
...what goes around comes around ! Being somewhat of a romantic when it comes to hotels, especially the Grand hotels, I was captivated...
Moving to the Cloud 3/3
...Impact on IT ! This article is the third in a series discussing key strategies a company’s IT leadership should consider in making a...
As Hotel PBX Systems Age
...Look to the Cloud! Once a revenue generator, in-room phones now represent an unwanted expense for hoteliers and are largely ignored by...
