Thought Leadership & Industry Expertise


Prism Hospitality Consulting prides itself on the ability to see clearly & intuitively into the nature of complex business situations all around us in the hospitality and travel industries. Bringing order and simplicity to long standing challenges and to the exposure of new opportunities.

As industry leading consultants, the Prism team of consultants develops and stress-tests tomorrow’s thinking about technology today. In these articles, blogs and booklets, we are please to share our hospitality technology and marketing thought leadership with clients and the industry at large.

The Arrival Experience

Satisfying the guest on their terms ! As regular travelers we are all increasingly exposed to a broad array of mobile accessible features and functions associated with our flights, ground transportation, and hotel stays. However, our adoption and ongoing use of these is directly related to the convenience they afford us and their usability respectively. “Keep it simple” is often a mantra that resonates with software developers and software product managers alike but, as each will tell you, keeping it simple is perhaps the most difficult aspect of delivering any guest-facing mobile service. Within a very short time of embarking on guest-facing technology initiatives, the desire to add more an

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