Guest-facing Mobile Technologies
...are we there yet? There is no scarcity of impressive statistics espousing the exponential growth in the use of smart-phones and other...
"We Know What You Said!"
...we are listening closely... everywhere! Broadly speaking, a hotel’s departed guest falls into one of three sentiment classes;...
"We Know What You Want!"
...no really, we do... you told us! In the previous “We Know Why You Stay!” article we focused on repointing our thinking toward the...
“We Know Why You Stay!”
...or do we? It would be foolhardy for hoteliers to assume all travellers are fixated on the lowest published room rate. One of the most...