The Urge to Merge
There are numerous reasons why these transactions occur... On December 18th, 2013, Amadeus announced that they had reached an...
Going Global … Locally!
"...the core element of localization is of course language" Most readers of this article are familiar with the concepts developed in...
It's all About the Relationships
...GDS providers once controlled over 80% of all air tickets. In the 1980s and 1990s, the Global Distribution Systems (GDS) were the...
Musical Chairs
The music stopped... Let the music continue. January 28, 2013 was when the music stopped for LodgeNet Interactive, at least as we knew...
The Privacy Dilemma
Hotel guests explicitly expect that innkeepers will respect and protect their privacy as part of the guest-innkeeper relationship… There...
CRM Strategy by Size and Segment
...from large to small, from luxury to select servcie. Any good Customer Relationship Management (CRM) professional will tell you that...